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Service quality advantage

Hot Display should be your first choice as an electronic display solution provider. You'll find that in our certified product facilities, we not only use the latest technologies, but we also specialize them for greater efficiency. In the future, we will make technical improvements and optimizations to save costs, and these savings will be reflected in the prices we quote for our customers. In addition, if there is any area for improvement in the product, please contact us and we will strive to provide the results with the highest efficiency. If there is a better solution, we will sincerely propose it to you as soon as possible. Our goal is to make you come for our products and stay for our services.


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Our service tenet: Our customers are the most important part of our business

  • Friendly support staff around the world

  • Quick response. Over 90% of inquiries responded within 24 hours

  • Continuous investment in R&D to bring cutting-edge technology to our customers

  • The same product will continue to be produced and supplied within ten years.

 

 

Our Customer Service Mission

  • Professional factory to increase production efficiency/output and reduce costs

  • Manufacturing facility equipped with state-of-the-art technology to ensure high quality products

  • Continuous investment in R&D so the solutions we provide our customers are the best that technology has to offer

 

 

At Hot Display, we provide customers with comprehensive service advantages by providing professional technical support, high-quality product guarantee, comprehensive after-sales service, training and education, continuous innovation capabilities and global support network. These advantages not only improve customers' experience, but also provide reliable support for customers' business operations.



We can provide you with the following services:


Professional skills

Professional technical support: experienced hardware engineers, design drawings, and provide technical guidance support.


Customized solutions: Provide customized solutions according to customers' specific needs, including special sizes, resolutions, brightness and color calibration, etc.


Technical consultation and support: We have a professional technical team that can provide comprehensive technical support at all stages such as product selection, installation, debugging and maintenance.



quality control

Guarantee of high-quality products: the source of materials can be found from regular sources, the technology of process links is mature and stable, factory debugging and testing, and packaging is reliable to prevent damage during transportation.


Strict quality control: Strict quality control, from raw material procurement to every aspect of the production process, is strictly tested to ensure the high quality of the product.


Advanced manufacturing processes: Many leading display manufacturers have advanced manufacturing processes and equipment, fully automated production lines, and are able to produce high-precision, high-performance display products.



After-sales

After-sales service system: defective products and defective products are returned to the factory for repair and replacement, professional engineers provide guidance on operation and use, customer experience visits are made, and customer opinions are accepted.


Quick response: Establish a complete after-sales service system to ensure that customers can quickly respond and solve problems when they encounter them.


Repair and replacement:Free repair and replacement services are provided during the warranty period, and some manufacturers also provide extended warranty services to ensure long-term use by customers.



training education

Usage training: Provide customers with detailed usage training to ensure that customers can operate and maintain the display screen correctly.


Technical documentation and resources: Provide comprehensive technical documentation, user manuals and online resources to help customers understand product details and how to use them.



Innovation and R&D capabilities:

Continuous investment in R&D: Excellent manufacturers usually invest heavily in R&D and constantly introduce new products and technologies to meet market demand.


Regular product updates: Through continuous technology upgrades and product updates, manufacturers can provide more advanced and powerful display products.




Global support network:


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Cross-border support: Ability to provide localized support to international customers.


Multi-language service: Provide multi-language technical support and services to facilitate customers from different countries and regions.




There is nothing more important than low price than reliability!


While low price may be attractive, reliability is the more critical factor. When making decisions, especially when purchasing a product or service, you should give priority to its reliability rather than blindly pursuing low prices. Reliability represents the consistency in quality, durability and performance of a product or service, which often brings greater long-term value than short-term price concessions.


While others are offering replacement within 7 days,Hot Display has been offering replacement within 90 days as the standard.


While others are offering 90-day warranty, Hot Display has been offering 365-day warranty and lifetime maintenance.


When others regard a full inspection as impossible, Hot Display always takes full inspection twice as the standard.


While others regard electrified aging as a luxury, in Hot Display it is indeed a standard process.


For display screens, choose Hot Display Technology!


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